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Insert the USB drive that contains the BitLocker recovery key into the second device.If the SSD is encrypted during the transfer, follow these steps: You will have to have a second device to read the BitLocker Recovery key that was saved on the USB drive. Check the Office account by opening the Office App, navigate to File > Account and then check for any error messages.If you see any error messages, select Troubleshoot. Check for Windows activation by navigating to Settings > Activation.Run the Microsoft Surface Diagnostic Toolkit for Business (SDT) to verify full device functionality.If the device was BitLocker-disabled to facilitate SSD removal and replacement, and you want to enable BitLocker after the replacement, go to BitLocker > Manage BitLocker > Resume BitLocker.Sign back in by using the password and set up Windows Hello and a PIN when you are prompted.After you are fully signed in, go to Start > Account > Sign out.Enter the password and sign in pending completion of two-factor authentication (if applicable).Go to Sign-In Options > Password (represented by the key icon on the left side).If the SSD is unencrypted during the transfer, follow these steps:

The device may go through a firmware update during startup.Īfter SSD removal and replacement Manage unencrypted SSDs

Put the original SSD into a new device and connect the new device to a wired internet connection.Remove the SSD by using the instructions for your device included in the appropriate Surface Service Guide.Select Manage BitLocker > Generate BitLocker Recovery Key.

If the device is encrypted before SSD removal and replacement, follow these steps to generate a BitLocker recovery key and save it to USB storage: If BitLocker encryption is enabled during SSD removal and replacement In Settings, type BitLocker and then select Manage BitLocker.If the device can be unencrypted before SSD removal and replacement, follow these steps to turn off BitLocker: If BitLocker encryption is disabled during SSD removal and replacement For more information, see BitLocker Recovery Guide. This section includes recommendations for organizations that have enabled BitLocker encryption for hard disks.